As a general rule, the service provider is required to present the employer with a “work plan” that shows how the provider adopts administrative services for institutions and fills the KPIs (if not outdated). The order of work should be a “living document” and therefore subject to regular revision and refinement. The contract is suitable for a number of services ranging from property management and maintenance to cleaning services, as well as schools, hospitals and a wide range of public and private buildings and services. The supplier continuously monitors customer satisfaction surveys. Where such surveys reveal significant or recurring dissatisfaction, the supplier must conduct an analysis of the causes of this dissatisfaction within 30 days of the completion of the customer satisfaction survey; b) develop an action plan to combat and improve satisfaction; (c) submit such an audit, commentation and approval plan to the company; and (d) take action in accordance with the approved plan and, if necessary, to improve satisfaction. The supplier`s action plan, developed below, sets out the specific measures of the supplier and the dates on which each of these measures must be completed. Following the implementation of this action plan, the supplier conducts a follow-up survey with the relevant management to confirm that the cause of any dissatisfaction has been addressed and that the level of satisfaction has improved. Convenience termination must be taken into account, as the duration of facility management contracts can be relatively long (i.e. 5 years would not be unusual), while economic circumstances can change rapidly. In practice, the employer`s right to terminate a facility management contract as it sees fit may be limited to specified periods.
B, for example, the third anniversary of the facility management contract. The final clause contains three paragraphs containing the provisions that legal experts call “boiler plates” – that is, a standard formulation to terminate the agreement. “I find the articles in Lexology Newsfeed very relevant and current on a wide range of topics of interest to my areas of practice.