Rothstein Catalog on Disaster Recovery A comprehensive resource for news, articles and books on disaster recovery, service level agreements and management advice. Running time is probably the main metric that allows you to measure the performance of your applications. It shows the percentage in which the service is operational and operational. The equivalent is. Downtime, it shows the time or percentage of service was not available. At another time: If EasyHA is not running or cannot access the web server or database server, the server status is not recorded as a data or network issue. EasyHA monitoring tools can monitor the availability and performance of your applications. It records the response time of your applications. You can determine the business requirements of the service provider. and examine key performance indicators, controls and critical success factors used to ensure compliance with business requirements. The following test criteria were used in this trial.
The criteria are based on the control objectives for information and related technology (COBIT 4.1) framework, in particular the DS1 domain (definition and management of service levels). We call our process a partnership agreement between the audit and the companies we are looking at. Similarly, the functions that provide an audit service, i.e. IT, have a partnership contract with us. The installation is the model we use. For reasons of brevity, selected sector leaders meet with the auditor and discuss their perception of our SWOT and their fundamental audit expectations. The group agrees on 5 expectations that they will note to us later this year. If expectations include increased coverage, this group is aware that shared resources would increase the cost of resources shared by additional resources.
All parties sign the agreement. Rating is a small factor in my annual bonus. What is gained by this process is the open dialogue on the expectations of the audit. I hope it is an aid. A full service level agreement is an essential condition for providing or maintaining an important service. It simply defines the parameters of the delivery of this service for the benefit of both parties. Because we are a public sector organization, we use ALS as a basis for providing services with our clients, as contracts would not be legally binding.